Delivery Questions
Delivery times are quoted in working days and do not include bank holidays. Please expect orders placed over Christmas to be slightly delayed.
Delivery Charges
| Delivery Method and Time | Delivery Cost |
|---|---|
| 4-7 Working Days Delivery | Free |
| Royal Mail Signed For (3-5 Working Days) | £9.99 + VAT |
| Express Delivery (2-3 Working Days) | £9.99 + VAT |
| Express Delivery (1-2 Working Days) | £19.99 + VAT |
| Norther Ireland (7-10 Working Days) | £49.99 + VAT |
| Euro Zone Two (Rest Of Europe) | Not Available as of yet |
Order and Payment Confirmed by 3.00pm Collect Free Normally Next Working Day
Delivery Surcharges to these Post Codes
| IV3-40 £19.99 | PH19-40 £19.99 | KA27-28 | PH41-44 £19.99 | TR21-25 £19.99 |
|---|---|---|---|---|
| IV52-54 £19.99 | PH50 £19.99 | KW15-17 £19.99 | ZE £19.99 | BT £19.99 |
| IV63 £19.99 | HS £19.99 | PA41-49 £19.99 | IM £19.99 | |
| KW1-14 £19.99 | IV41-51 £19.99 | PA60-62 £19.99 | JE £39.99 | |
| PA10-40 £19.99 | IV55-56 £19.99 | PA76-78 £19.99 | GY £29.99 |
Delivery Exclusions
We use a range of trusted delivery services, including DHL, DPD, UK Mail, Royal Mail, Evri, and UPS, depending on your location and the service selected.
Delivery status
We strive to deliver within the quoted delivery period upon accepting your order. If we do not attempt delivery within this period and you've provided a full and correct delivery address, we may offer a full or partial refund of the delivery fee. If you provide an incorrect address and we are unable to deliver, we may treat the order as cancelled by you and refund the price of the goods. Should nobody be available to accept the delivery, the courier may attempt another delivery on the next working day available, unless you’ve already rearranged a suitable delivery day. After this period, we may treat the order as cancelled by you and refund the price of the goods upon receipt back.
Following Your Purchase
Once your order has been shipped, you'll receive an email notification. If your item is dispatched from one of our distributors, we will manually email you the tracking details. By logging into your account, you can view your order details, including products ordered, order number, delivery address, and status updates. For orders placed as a guest, updates will be provided via email only. If you've ordered a TV, please note that your order will be sent via ArrowXL’s two-person home delivery service and will be trackable using their askAXL tracking portal.
Item not received?
If you do not contact us within 7 days of dispatching the order, it may be too late for us to assist you, as couriers only allow up to 5 days for any delivery dispute. If you receive a damaged parcel, you must report it to us within 2 working days of delivery.
If you're having trouble with an item you purchased, drop us an email at info@computersdeal.com.